1. About these terms
These terms govern your use of TRACKK, an HR and payroll platform operated by FBM Solutions Private Limited, a company registered in Pakistan (“FBM Solutions”, “TRACKK”, “we”, “us”). They cover this website, the TRACKK web and mobile applications, and the free HR tools published here (the “Services”).
By using the Services you accept these terms. If you are accepting on behalf of an employer, you confirm you are authorised to bind it, and “you” means that organisation.
Where a signed subscription agreement, order form or statement of work exists between us, that document takes precedence over these terms to the extent they conflict.
2. What TRACKK provides
TRACKK is subscription software for managing an organisation’s people operations. Depending on the plan and modules purchased, that includes company structure, employee records, attendance and leave, payroll, employee self-service, recruitment, performance management, disciplinary proceedings, asset and complaint tracking, and audit and compliance workflows. Plans, module availability and pricing are described on the Packages page.
TRACKK can be taken as a cloud subscription hosted by us or deployed on your own infrastructure. Implementation, data migration, configuration, training and support are provided as set out in your order form.
We may add, change or retire features. We will not materially reduce the core functionality of a paid plan during its term without giving you notice.
3. Accounts and administrators
- You are responsible for the accuracy of the information you register with.
- You are responsible for keeping credentials confidential and for all activity under your accounts.
- Your administrators control who has access and at what permission level, including access to payroll and personnel records.
- Tell us promptly at security@trackk.app if you suspect unauthorised access.
- Named user accounts must not be shared between people.
4. Acceptable use
You must not:
- Use the Services unlawfully, or to process data you have no lawful basis to process.
- Upload malware, or attempt to breach, probe or overload the Services or their infrastructure.
- Reverse engineer, decompile or copy the software, except where law expressly permits it.
- Resell, sublicense or provide the Services to a third party unless you are an approved partner under our Partner Program.
- Scrape or bulk-extract data from the Services other than through features and APIs we provide.
- Use the Services to send unsolicited messages to employees or candidates in breach of applicable law.
5. Your data stays yours
You retain all rights to the employee records, payroll data and other content you put into TRACKK (“Customer Data”). You grant us only the limited licence needed to host, process, back up and display it so we can deliver the Services and support you.
For Customer Data you are the data controller and we act as your processor, handling it on your documented instructions. Our Privacy Policy explains this split, and a data processing agreement is available on request.
You are responsible for having a lawful basis to process your employees’ data, for issuing the notices your local law requires, and for the accuracy of what you upload.
We may use aggregated, de-identified statistics that cannot identify you or any individual to operate and improve the Services. We do not sell Customer Data and we do not use it to train AI models.
6. Fees and payment
- Subscription fees, the billing cycle and the user or employee count are set out in your order form.
- Invoices are payable by the due date stated on them. Fees exclude taxes and duties unless stated otherwise.
- Adding users, employees or modules mid-term is charged pro rata for the remainder of the term.
- We may suspend access to an account that remains unpaid after written notice.
- Renewal pricing may change; we will give notice before a renewal term begins.
7. Availability and support
We work to keep the cloud service available and reliable, but we do not warrant uninterrupted or error-free operation. Planned maintenance is scheduled outside business hours wherever practical and announced in advance. Any committed uptime target or support response time applies only if it is written into your order form or service level agreement. Availability of a self-hosted deployment is the customer’s responsibility.
8. Free tools on this website
The HR letter generator and salary slip generator are provided free and as-is, for convenience only. The templates and calculations they produce are not legal, tax or payroll advice. Check any document, deduction or tax figure against current law and your own policies before relying on it.
9. Intellectual property
The TRACKK platform, its source code, design, documentation, and the TRACKK name and logo remain the property of FBM Solutions. Your subscription grants a non-exclusive, non-transferable right to use the Services during the term, and nothing more. Feedback you send us may be used to improve the Services without obligation to you.
10. Confidentiality
Each of us may receive information the other treats as confidential. Neither party will disclose it to anyone other than staff and advisers who need it and are under equivalent obligations, or use it for any purpose beyond performing under these terms, except where disclosure is legally required.
11. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, arising from the Services.
Except for your payment obligations, either party’s total aggregate liability arising out of or relating to the Services is limited to the fees paid or payable by you in the twelve months before the event giving rise to the claim.
Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.
12. Term, suspension and termination
- A subscription runs for the term in your order form and renews as set out there.
- Either party may terminate for material breach that is not remedied within 30 days of written notice.
- We may suspend access immediately where use threatens the security or integrity of the Services, or where required by law.
- On termination your access ends. You may export your Customer Data during the export window stated in your agreement, after which we delete or return it in line with that agreement and our retention schedule.
13. Governing law
These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Rawalpindi and Islamabad have exclusive jurisdiction over any dispute, unless your signed agreement specifies otherwise.
14. Changes to these terms
We may update these terms as the Services and the law evolve. The current version is always on this page with the date it took effect. For material changes affecting a paid subscription we will give reasonable notice before they apply to your term. Continued use after a change takes effect means you accept it.
15. Contact
FBM Solutions Private Limited, Rawalpindi, Pakistan.
Commercial: sales@trackk.app
General: info@trackk.app
Security: security@trackk.app
Or use the contact page.